IT Change & Governance Manager(1)
Job Purpose:
The purpose of this role is to implement change management policies and strategies geared at optimizing the Change delivery pipeline to meet the bank delivery targets while ensuring acceptable risk levels as per established governance processes. The role is stakeholder facing and the holder will be expected to regularly engage with business leaders and other change owners.IT Change and Governance Manager is responsible for architecting new automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements, works with QA Analysts to develop, maintain, and enhance the test automation framework and automation infrastructure.
Main Responsibilities:
- To create, maintain and communicate Change management strategies and policies. Ensuring all stakeholders across the bank are well versed on the change management process and understand their responsibilities.
- Ensure governance of the Technology Policies and procedures through continuous reviews, reporting, training and education.
- To define and measure success metrics and monitor change process & problems. Highlight areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting.
- Lead and coordinate local Change Advisory Board (CAB) meetings and activities.
- Provide assurance on risk mitigation and minimize the impact of change related events by chairing regular Change Management meetings with Application, Development, Infrastructure and Business areas and any other stakeholder.
- Responsible for day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out.
- Test strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.
- Lead formal reviews of test plans, designs, and requirements documents with cross-functional teams and accurately predict the amount of effort required for projects, QA activities and Scrum Master tasks.
- Implement Test Automation leveraging test automation frameworks, Research, Develop and/or Recommend tools to assist QA Analysts in test planning, execution, and reporting and lead Management and maintenance of Test Environments
- Coach and mentor QA Analysts and Scrum Masters, in modern Agile approaches for execution of Projects.
Daily Responsibilities:
- Provide oversight over the change management process, provide change reporting into the status of various stakeholder requests and where necessary report matters requiring escalations.
- Able to lead and mentor Quality assurance Analysts and Scrum Masters in their day-to-day work and Create awareness and continuous education on the change management activities and stakeholder roles in the process.
- Review and update the management processes, policies and guidelines as appropriate.
- Translating requirements and acceptance criteria into detailed test plans that are detailed, efficient, and impactful.
- Executing manual and automated test suites to ensure product is at or above quality threshold for release and Working with developers to identify the root cause of failures.
Educational qualifications and work experience:
- Bachelor’s degree Computer Science, Computer Engineering, Information Technology or a related field of study
- Minimum five (5) Years’ experience in IT
- Certification in ITIL Foundation, PRINCE II (Practitioner) / Agile PM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM) CBAP, TOGAF, ISTQB / ISTQB
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