JOB VACANCY ANNOUNCEMENT
QA Venue Solutions Rwanda is a private company legally registered in Rwanda with expertise to manage and commercialize sports and entertainment venues across Africa. We are committed to delivering world-class event experiences and operational excellence across our portfolio.
We are currently seeking qualified, dynamic, and results-oriented individuals to fill the following position:
JOB TITLE: Head of Food and Beverage (F&B)
REPORTING TO: The Senior Head of Operations
Duties and Key responsibilities (not exhaustive)
Scope of the Job
The Head of Food and Beverage Department is responsible for overseeing all aspects of the Food and Beverage operations within the establishment. This includes managing the staff, ensuring high-quality service, developing, and implementing strategies to maximize revenue, and maintaining exceptional customer satisfaction.
1. Leadership and Management:
- Provide effective leadership to the F&B team, including hiring, training, and evaluating staff performance.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
2. Operations Management:
- Oversee day-to-day F&B operations, including restaurant, bar, banquet, and catering services.
- Ensure compliance with health and safety regulations and maintain high hygiene standards.
- Develop and implement standard operating procedures (SOPs) for F&B services.
3. Customer Service:
- Maintain a high level of customer satisfaction by consistently delivering quality service.
- Address customer feedback and resolve issues promptly and effectively.
4. Menu Planning and Development:
- Collaborate with chefs and culinary staff to create innovative and appealing menus.
- Monitor food trends and industry developments to keep the menu offerings competitive.
5. Financial Management:
- Develop and manage budgets for the F&B department, ensuring cost control and profitability.
- Implement strategies to increase revenue through upselling, promotions, and cost-effective practices.
6. Inventory and Supply Chain:
- Manage inventory levels and control costs through efficient purchasing and stock management.
- Establish relationships with suppliers and negotiate favorable terms.
7. Quality Control:
- Monitor and maintain high-quality standards in food and beverage preparation and presentation.
- Conduct regular inspections to ensure adherence to established standards.
8. Event Planning and Coordination:
- Coordinate and oversee catering services for special events, conferences, and banquets.
- Work closely with the sales and marketing team to promote F&B services for events.
9. Training and Development:
- Provide ongoing training to F&B staff to enhance their skills and knowledge.
- Implement training programs related to customer service, food safety, and industry trends.
Knowledge and Skills:
Required Education and Qualifications
- Master’s/Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Proven experience of a minimum 10 years in a managerial role within the Food and Beverage industry.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of F&B operations, industry trends, and customer preferences.
- Familiarity with relevant health and safety regulations.
- Ability to work flexible hours, including weekends and evenings.
Applications must include the following documents:
- Application cover letter addressed to the Country director and managing director- QA Venue Solutions-Rwanda
- Curriculum vitae including your personal details, education level and any experience
- Name, address and telephone numbers of three (3) references
- Deadline: 30th May 2025
Please note that only candidates with the needed qualifications and relevant experience will be shortlisted.
Done at Kigali, May 2025
