Job Description
Main Responsibilities:
- Contribute to and take appropriate actions in cascading and implementing the Retail Banking Strategy in the area where the branch operates by ensuring the bank’s retail objectives are met to ensure sustainable business growth.
- Manage the branch retail’s liability and assets portfolios with the aim of ensuring that it remains profitable, competitive and promptly reacts to changes in both the internal and external environment.
- Drive a sales culture within the branch staff with the aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.
- Oversee the branch operations to ensure superior service offered to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds & losses through implementation of first-class corporate governance and compliance with bank policies, procedures and processes.
- Monitor and manage customer complaints, constantly review service delivery standards, and manage branch human resources in a way which ensures maintenance of the highest service standards.
- Coach, mentor, and develop a high performing team and ensure an effective performance management framework.
- Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business
- Ensure that branch processes are within agreed TAT to live customer satisfaction.
Educational qualifications and work experience:
- Bachelor’s degree in management/ business related field or equivalent
- A master’s degree in a business-related field is an added advantage.
- More than 8 years’ experience in Team Leadership, Sales, Relationship Management, Credit, and Bank Operations in a commercial bank setting
- Demonstrated advanced knowledge of all credit related regulations.
- Leadership experience
- Excellent communication and stakeholder management skills
